Relationship Manager needed at Airtel Uganda Skip to main content
Airtel Uganda
4 days left

Relationship Manager

Airtel Uganda

Location

Kampala

Category

Sales

Contract

Contract

Job Type

On-site

Work Hours

Full Time

Deadline

10th April 2026

Job Description

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
 
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
 
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa

Key Responsibilities & Tasks

  • Ensure formal communication to customers at onboarding on dunning process, dates and payment options.
  • Ensure targeted accounts for dunning are alerted formally prior to the activity. 
  • Maintain a database for client addresses and other contact details to facilitate contact or engagement.
  • Ensure timely escalation of queries for resolution. 
  • Update clients for new developments in the business.  
  • Drive Customer Experience through constant engagement with account SPOCs and decision makers in companies that leads to higher retention, creation of more business. opportunities and building an environment that fosters timely payments.
  • Educate customers on all company processes.
  • Share any leads for prospective business with sales team.
  • Monitor collection flows and payment pattern clients and draw the line attention manager's to any observed anomalies.
  • Proactively engage customers in case of service interruption due to system failures, non-payment, and system/Network upgrades.
  • Provide timely feedback to customers through proper follow-up with cross-functional department to ensure services are provided to customers as per SLAs i.e. billing, activation and complaint resolution.
  • Reporting.

Requirements, Qualifications and Competences

  • Degree in Business Management or any related courses.
  • Minimum 2 Years of customer service.
  • Telecom experience is preferable.
  • Excellent interpersonal skills. 
  • Sets high personal standards and is goal oriented.
  • Excellent communications skills, both oral and written.
  • Business awareness.
  • Able to operate in a performance driven organization.
  • Strong ethics, hands on approach and business acumen.
  • Culturally aware. 
  • Fluency in English. 

About Airtel Uganda

Airtel was launched in Uganda in June 2010 and is Uganda’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunications sector. As a mobile operator airtel introduced affordable communication products and services that have transformed millions of Ugandans and businesses. CELTEL Uganda was the first Telecommunication Company in Uganda that was introduced in 1995 and transformed telephony by connecting people with the use of a mobile phone. In July 2007, CELTEL Uganda changed its brand name to ZAIN Uganda that was eventually changed to Airtel Uganda in 2010 thus joining a family of over 361 million customers across its operations at the end of May 2016. In May 2013, Airtel Uganda achieved a great success story having acquired Warid Telecom and growing to a family of over 8.9 Million customers and being the 2nd largerst telecom in Uganda.

How to Apply

Never pay money in any recruitment process. Legitimate employers never charge fees.

Apply Now

You'll be redirected to the employer's application page

Job Overview

Status Active
Category Sales
Location Kampala
Job Type On-site

Join Our Community

Get instant job alerts and career tips on WhatsApp

Join WhatsApp Channel

How to Apply for Jobs

Three simple steps to your next career opportunity

1

Browse Listings

Explore available jobs using search filters or browse by category, company, or location

2

Select Job

Click on your preferred job listing to view complete details and requirements

3

Apply Now

Follow instructions in the "How to Apply" section or click the apply now button to redirect to the employer's external career page

Redirects to employer site

Prime Jobs Uganda lists opportunities. Applications are processed directly with employers.

Similar Jobs You Might Like

Reservations & Ticketing Officer

Uganda Airlines

Uganda Airlines is seeking a professional, proactive, and customer-focused Reservation & Ticketing Agent based in Juba. The role is responsible for making and confirming passenger reservations, issuing tickets, handling payments, and supporting passengers with special needs. The position also contributes to revenue generation through effective promotion of Uganda Airlines products while supporting smooth operational delivery.    Location: Juba, South Sudan Reports to: Country Manager Department: Commercial   This position is open strictly to South S...

Juba Sales May 02, 2026

Community Liaison Officer

British High Commission Kampala

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, ...

Kampala Community Apr 16, 2026

Start Up Team Lead

Mercy Corps

The Programme Start-up Lead for PROPEL coordinates all the Programme Start-up activities across the 4 PROPEL target countries during the initial 3-month inception phase. This includes the development of an integrated and comprehensive work plan, coordination of inception deliverables, set-up of the PROPEL project in line with Mercy Corps’ programme management minimum standards (PM@MC), coordination of financial and personnel resources, and recruitment and induction of the programme team. The Start-up Lead bridges the gap between the programme’s start-up needs and the existing and a...

Kampala Administration

Human Rights and Governance Specialist

Democracy International

DI is seeking to hire a Human Rights and Governance Specialist for the anticipated one-year Consultancy to facilitate capacity development for the Uganda Human Rights Commission (UHRC) under GIZ’s Strengthening and Advancing Governance and Accountability Action (SAGA) project in Uganda. The Specialist will provide technical expertise to strengthen UHRC’s capacity to promote, protect, and advance human rights in line with Uganda’s constitutional mandate and international human rights standards. Under the guidance of the Team Leader, the Human Rights and Governan...

Kampala Consulting

Gender and Social Inclusion Expert

Democracy International

DI is seeking to hire a Gender and Social Inclusion Expert for the anticipated one-year Consultancy to facilitate capacity development for Uganda Human Rights Commission (UHRC) under GIZ’s Strengthening and Advancing Governance and Accountability Action (SAGA) project in Uganda. The Expert will ensure that gender equality, social inclusion, and intersectional approaches are effectively integrated across UHRC’s institutional capacity development process. Working closely with the Team Leader and technical experts, the Gender and Social Inclusion Expert will support the...

Kampala Consulting

Institutional Development Expert

Democracy International

DI is seeking to hire an Institutional Development Expert for the anticipated one-year Consultancy to facilitate capacity development for the Uganda Human Rights Commission (UHRC) under GIZ’s Strengthening and Advancing Governance and Accountability Action (SAGA) project in Uganda. The expert will support the UHRC in strengthening institutional systems, performance management, and results-based planning as part of a broader capacity development initiative. Working under the technical leadership of the Team Leader, the Institutional Development Expert will contribute to the...

Kampala Consulting