Community Liaison Officer needed at British High Commission Kampala Skip to main content
British High Commission Kampala

Community Liaison Officer

British High Commission Kampala

Location

Kampala

Category

Community

Contract

Permanent

Level

Executive Level

Job Type

On-site

Work Hours

Part Time

Deadline

16th April 2026

Job Description

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.
 
The main purpose of the job is to work closely with Post Management in Kampala for the well-being of all staff at Post, with primary function as the advocate for and provision of support to UK based (UKB) staff and families from all Government Departments on family and community issues, principally in the areas of information gathering, welfare and communication. 
 

This role would suit someone with experience of living overseas with a diplomatic mission. It is flexible, fun and offers possibilities for personal development.  As the first person that many diplomats and their partners have 
contact with at the High Commission, the Community Liaison Officer (CLO) is in many ways the face of the office. It is your role to settle people into life in Kampala, help them to navigate a new country and meet their own needs.  
 
You will also play a vital role in the overall life of the British High Commission (BHC). You will support the High Commissioner and Deputy High Commissioner in ensuring the positive morale and smooth running of the High Commission. You will take a lead on core aspects of internal communications for the whole BHC community and help the People Committee in determining and implementing follow-up to the staff survey results. Support large BHC events (e.g. the King’s Birthday Party) and UKB focussed social events. It is recommended that the CLO be trained as a Mental Health First Aider and Fairness Champion. You may be called on to support others in their roles. At a time of significant UKB turnover the CLO will immediately play a vital role in settling in new staff and families and continuing a positive BHC culture. 
 
The successful candidate will be good at relating to a range of people, diligent in helping people when asked and offering when not, and customer service focused. The role is well suited for someone looking for a flexible working pattern and friendly work environment.

Key Responsibilities & Tasks

  • Information gathering for UK-based officers and their spouses/partners and families. To include information primarily on spouse/partner employment at Post; children's education (through completion of separate School and Nursery Information Sheets of authorised schools at Post); medical facilities (including coordinating visits by the Regional Medical Officer); local employment or training opportunities for spouses/partners; single officer and foreign born spouse/partner issues; recreational facilities; social matters; and completion of Spouse and Partner Annual Employment Reports as well as cost of living surveys.
  • Communicating effectively on community and social matters across Post to all UKB staff and families through a monthly newsletter. The CLO is expected to organise regular events for families but also larger events for the wider mission (e.g. High Commissioner led events and KBP) in support to the Events Officer and/or working in conjunction with the Social Committee.
  • Advising the High Commissioner and Deputy on issues of staff morale and staff survey scores. Design interventions as appropriate to address staff concerns and facilitating discussions amongst staff on sensitive issues (particularly bullying, harassment and discrimination and sexual harassment). Support Post leadership in implementing a OneHMG culture at Post.
  • Welfare at Post: Provision of formal and informal support to officers and families on arrival and throughout their posting. Welcoming all staff on posting/temporary duty/flexible deployment and accompanying families to ensure as smooth an integration as possible into the life of the Post community; following up to check that the settling in process is working; being a source of referral and support where questions, problems and difficulties arise; providing short Post community induction.
  • Advocate for UK based staff and families in addressing issues of importance with Post Management, including as their representative on evacuation/contingency planning and housing committees, and as the chief link between Post and the Diplomatic Service Families Association (DSFA) in London. The CLO participates and is an active member of Post committees such as the Housing, Health and Safety Committees and Social Committees. It is recommended that they train as a mental Health First Aider and Fairness Champion.
  • Information management of Post Welcome Pack, CLO homepage on Post’s Intranet site, input to update and review of Post Report and Fact Sheet. The incumbent should update CLO news and information on notice boards and advertises details of DSFA career support services and courses to eligible UKB spouses/partners at Post.
  • Emergency Planning: the CLO must be aware of and involved in any Post contingency, evacuation and drawdown plans. They will hold the role of welfare manager in the BHC crisis structure.
  • Resources managed: The CLO is based at The British High Commission (BHC) Kampala. The BHC is located in a purpose-built compound which offers excellent office accommodation. It is a very friendly team. There are 24 members of UKB staff and a mix of single officers and families at Post. 

Requirements, Qualifications and Competences

  • At least two (2) years experience of living overseas with a diplomatic mission
  • Proven communication and interpersonal skills  
  • Ability to work with and build relationships with people at different levels of the international bodies and with external partners with confiednce and diplomacy  
  • Events Management experience  
  • Project Management experience
  • Language: English
  • Level of language required: Expert
  • Strong IT skills
  • Self-driven with the ability to work as part of a team
  • Strong written communication skills
  • Communicating and Influencing, Managing a Quality Service, Working Together

About British High Commission Kampala

The British High Commission in Uganda serves as the United Kingdom’s diplomatic mission in the country, fostering strong bilateral relations between Uganda and the UK. Located in Kampala, the High Commission plays a vital role in promoting political, economic, and cultural ties, while providing consular services to British citizens living in or visiting Uganda. It supports initiatives in areas such as trade, development, education, and governance, working closely with the Ugandan government, civil society, and local communities. The High Commission also facilitates visas, travel advice, and assistance for UK nationals, acting as a bridge to strengthen cooperation and mutual understanding between the two nations.

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Job Overview

Status Active
Category Community
Location Kampala
Job Type On-site
Salary UGX 4.3 million

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