IT Officer Automation
NFT Consult
About NFT Consult
NFT Consult is a premier human resources consultancy firm that has established itself as a leader in talent acquisition, management, and development across East Africa. Founded with a vision to bridge the gap between top talent and leading organizations, NFT Consult has consistently delivered exceptional HR solutions tailored to meet the unique needs of its clients.
Established in 2005, NFT Consult is a business process outsourcing firm headquartered in Kampala, Uganda, with additional offices in Hoima, South Africa, Kenya, Botswana, Rwanda, Tanzania, Zambia, Burundi, and South Sudan. The company specializes in executive search, staff recruitment, manpower outsourcing, HR process outsourcing, training, and talent development, aiming to transform organizations and unlock individual potential. NFT Consult serves clients across various sectors, including ICT, oil and gas, telecommunications, and financial services.
The firm fosters a work culture that emphasizes empathy, integrity, innovation, and diversity, offering job opportunities that align with these values.
Job Description
To provide IT and office automation support for the farm by managing electronic devices, software systems, digital documentation, and user support, ensuring smooth, efficient, and secure office and operational technology use.
Responsibilities
- Provide day-to-day technical support for: Laptops and desktops, Printers, scanners, and photocopiers, Tablets and smartphones , Routers and internet devices
- Install, configure, and maintain computer hardware and software
- Troubleshoot system, network, and device issues promptly
- Set up and manage; Email systems, Shared drives and cloud storage, Digital filing systems
- Support automation of office processes such as; Digital forms, Data entry templates, Reporting formats and Workflow tracking tools
- Provide user support and training in:
- Microsoft Word, Excel, PowerPoint, Outlook
- Google Docs, Sheets, Drive, Forms, Gmail
- Develop templates for reports, farm records, inventory tracking, and HR documentation
- Support data organization and basic analysis in spreadsheets
- Ensure proper data backup procedures
- Manage user access to systems and files
- Support antivirus installation and system protection
- Maintain confidentiality of company data
- Support digital record management for:
- Farm production data
- Inventory records
- Staff records
- Procurement and logistics documents
- Convert manual records into digital formats
- Provide hands-on IT support in a rural farm environment
- Ensure connectivity solutions are working (internet, modems, routers)
- Coordinate with external service providers when necessary
Requirements
- Diploma or Bachelor’s Degree in: Information Technology, Computer Science, Information Systems, or related field
- Minimum 2–4 years’ experience in IT support or office automation
- Experience supporting users in an office or field-based environment
- Must be comfortable living and working in a rural farm environment
- Flexible to support after-hours issues when critical systems fail
- Strong proficiency in Microsoft Office Suite (especially Excel), Google Workspace tools
- Basic networking knowledge (LAN, routers, internet setup)
- Hardware troubleshooting skills
- File management and digital archiving
- Understanding of cloud storage systems
- Strong problem-solving skills
- Patient and user-friendly when supporting staff
- Self-motivated and able to work with minimal supervision
- Good communication skills
- High level of integrity and confidentiality
