Digital/IT Officer

Guild Frank Forex Bureau

Location

Kampala

Job Description

This is a high responsibility role because a Forex Bureau is a regulated financial institution. That means the IT/Digital Officer is not just a social media person, they are part brand strategist, part cybersecurity officer, part compliance support, and part technical operations assistant.

Key Responsibilities & Tasks

Develop and implement digital marketing strategy aligned to company goals.
Manage and grow company presence on Facebook, Instagram, LinkedIn, X (Twitter), YouTube
Create engaging financial education content.
Run paid online campaigns compliant with financial advertising regulations.
Monitor brand reputation online and respond professionally.
Optimize SEO to increase website traffic and forex visibility.
Design posters, graphics, and promotional materials.
Maintain and update company website Daily exchange rates update, News and announcements, CSR reports
Ensure website uptime and security.
Implement SSL certificates and security plugins.
Monitor Google Analytics and prepare traffic reports.
Ensure website complies with Bank of Uganda digital communication guidelines.
Manage and optimize Google Business Profile.
Post weekly updates and rate changes.
Respond to customer reviews professionally.
Ensure business location accuracy.
Monitor online ratings and improve customer trust.
Organize and promote corporate activation events.
Handle digital promotion for CSR activities.
Cover events with Photography, Videography, Live social media coverage
Upload and archive event materials.
Produce post-event reports with media analytics.
Plan and produce educational Forex videos.
Record exchange rate updates.
Edit videos professionally.
Upload content with SEO optimization.
Monitor YouTube analytics.
Ensure compliance with financial advertising policies.
Implement cybersecurity best practices Minimum Security Controls, Antivirus management, Firewall monitoring, Strong password policies, Two-factor authentication
Monitor phishing risks.
Conduct staff awareness training.
Perform daily, weekly, and monthly backups.
Maintain disaster recovery documentation.
Ensure compliance with Data Protection & Privacy Act (Uganda), AML/CFT risk controls (digital aspect)
Assist IT Manager in Network maintenance, Hardware troubleshooting, System upgrades, Vendor coordination
Maintain IT asset inventory.
Monitor CCTV & system security.
Ensure POS systems function properly.
Maintain exchange rate display systems.
Document IT incidents and resolutions.
Ensure digital communications comply with Bank of Uganda regulations.
Keep records of online campaigns.
Support audit by providing IT documentation.
Maintain log records for:
Website changes
Security incidents
Backup reports
Prevent reputational risk exposure online.
Monthly increase in social media engagement (%)
Website traffic growth (%)
Google Business rating above 4.2
Lead generation growth
Zero major cybersecurity breaches
100% backup compliance
99% system uptime
Response time to IT incidents (within 2 hours)
Minimum 4 quality posts per week
2 professional YouTube videos per month
1 CSR activation per quarter

Requirements, Qualifications and Competences

Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Business Computing with major in Digital Marketing or related field
Professional certifications (added advantage) in Google Digital Marketing Certification, Cybersecurity certifications (CompTIA Security+, CEH (Certified Ethical Hacker), CCNA (Networking), Social Media Marketing Certification, ISO 27001 Lead Implementer / Internal Auditor, CISM or CISSP, Microsoft / Cisco certifications, ITIL Foundation
Minimum 2–3 years’ experience in Corporate IT Support, Digital Marketing & Social Media Management, Website Administration, Cybersecurity implementation
Experience in a financial institution, Forex Bureau, Bank, or FinTech is an added advantage.
Website management (WordPress or similar CMS)
Social media management tools (Meta Business Suite, LinkedIn, YouTube Studio)
Basic graphic design (Canva, Adobe Suite)
Video recording and editing (for YouTube & promotional content)
Cybersecurity fundamentals (firewall, antivirus, phishing awareness, backups)
SEO and Google Analytics
Google Business Profile management
Basic networking knowledge
Data backup & disaster recovery procedures
Email system administration
Understanding of AML/CFT compliance digital risks
Technical report drafting of Incidents, KPIs and Regulatort required reports
Ability to work under minimum supervision and passionate about digital marketing
High integrity (handles financial institution data)
Confidentiality conscious
Creative but compliance-aware
Good communication skills
Crisis management ability (e.g., online reputation attack)
Organized and detail-oriented
Professional and corporate-minded
A good understanding of marketing proposal drafting and busines lobbying skills
Awareness of the Legal Ugandan and international Computing laws and implications
Typically works in a branch office setting.
May require standing for extended periods of handling cash and transactions.
Regular working hours.

About Guild Frank Forex Bureau

Guild Frank Forex Bureau Limited (GFFB) is a limited liability company incorporated in Uganda on 14th February 2014 to carry on FOREX business. The company acquired MONEY REMITTANCE LICENCE in 2016 under a sub agency requirement with Diamond Trust Bank (DTB). The company is regulated by Bank of Uganda. The company is a Member of the Uganda Forex Bureau and Money remitters association.

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Job Overview

Status Active

Category IT

Location Kampala

Job Type On-site

Popular Categories

Finance 7 Operations 6 IT 5 Administration 3 Management 3 Communications 3

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