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Guild Frank Forex Bureau

Digital/IT Officer

Guild Frank Forex Bureau

Location

Kampala

Category

IT

Job Type

On-site

Work Hours

Full Time

Deadline

13th March 2026

Job Description

This is a high responsibility role because a Forex Bureau is a regulated financial institution. That means the IT/Digital Officer is not just a social media person, they are part brand strategist, part cybersecurity officer, part compliance support, and part technical operations assistant.

Key Responsibilities & Tasks

  • Develop and implement digital marketing strategy aligned to company goals.
  • Manage and grow company presence on Facebook, Instagram, LinkedIn, X (Twitter), YouTube
  • Create engaging financial education content.
  • Run paid online campaigns compliant with financial advertising regulations.
  • Monitor brand reputation online and respond professionally.
  • Optimize SEO to increase website traffic and forex visibility.
  • Design posters, graphics, and promotional materials. 
  • Maintain and update company website Daily exchange rates update, News and announcements, CSR reports
  • Ensure website uptime and security.
  • Implement SSL certificates and security plugins.
  • Monitor Google Analytics and prepare traffic reports.
  • Ensure website complies with Bank of Uganda digital communication guidelines.
  • Manage and optimize Google Business Profile.
  • Post weekly updates and rate changes.
  • Respond to customer reviews professionally.
  • Ensure business location accuracy.
  • Monitor online ratings and improve customer trust.
  • Organize and promote corporate activation events.
  • Handle digital promotion for CSR activities.
  • Cover events with Photography, Videography, Live social media coverage
  • Upload and archive event materials.
  • Produce post-event reports with media analytics.
  • Plan and produce educational Forex videos.
  • Record exchange rate updates.
  • Edit videos professionally.
  • Upload content with SEO optimization.
  • Monitor YouTube analytics.
  • Ensure compliance with financial advertising policies.
  • Implement cybersecurity best practices Minimum Security Controls, Antivirus management, Firewall monitoring, Strong password policies, Two-factor authentication
  • Monitor phishing risks.
  • Conduct staff awareness training.
  • Perform daily, weekly, and monthly backups.
  • Maintain disaster recovery documentation.
  • Ensure compliance with Data Protection & Privacy Act (Uganda), AML/CFT risk controls (digital aspect)
  • Assist IT Manager in Network maintenance, Hardware troubleshooting, System upgrades, Vendor coordination
  • Maintain IT asset inventory.
  • Monitor CCTV & system security.
  • Ensure POS systems function properly.
  • Maintain exchange rate display systems.
  • Document IT incidents and resolutions.
  • Ensure digital communications comply with Bank of Uganda regulations.
  • Keep records of online campaigns.
  • Support audit by providing IT documentation.
  • Maintain log records for:
  • Website changes
  • Security incidents
  • Backup reports
  • Prevent reputational risk exposure online.
  • Monthly increase in social media engagement (%)
  • Website traffic growth (%)
  • Google Business rating above 4.2
  • Lead generation growth
  • Zero major cybersecurity breaches
  • 100% backup compliance
  • 99% system uptime
  • Response time to IT incidents (within 2 hours)
  • Minimum 4 quality posts per week
  • 2 professional YouTube videos per month
  • 1 CSR activation per quarter

Requirements, Qualifications and Competences

  • Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Business Computing with major in Digital Marketing or related field
  • Professional certifications (added advantage) in Google Digital Marketing Certification, Cybersecurity certifications (CompTIA Security+, CEH (Certified Ethical Hacker), CCNA (Networking), Social Media Marketing Certification, ISO 27001 Lead Implementer / Internal Auditor, CISM or CISSP, Microsoft / Cisco certifications, ITIL Foundation
  • Minimum 2–3 years’ experience in Corporate IT Support, Digital Marketing & Social Media Management, Website Administration, Cybersecurity implementation
  • Experience in a financial institution, Forex Bureau, Bank, or FinTech is an added advantage.
  • Website management (WordPress or similar CMS)
  • Social media management tools (Meta Business Suite, LinkedIn, YouTube Studio)
  • Basic graphic design (Canva, Adobe Suite)
  • Video recording and editing (for YouTube & promotional content)
  • Cybersecurity fundamentals (firewall, antivirus, phishing awareness, backups)
  • SEO and Google Analytics
  • Google Business Profile management
  • Basic networking knowledge
  • Data backup & disaster recovery procedures
  • Email system administration
  • Understanding of AML/CFT compliance digital risks
  • Technical report drafting of Incidents, KPIs and Regulatort required reports
  • Ability to work under minimum supervision and passionate about digital marketing
  • High integrity (handles financial institution data)
  • Confidentiality conscious
  • Creative but compliance-aware
  • Good communication skills
  • Crisis management ability (e.g., online reputation attack)
  • Organized and detail-oriented
  • Professional and corporate-minded
  • A good understanding of marketing proposal drafting and busines lobbying skills 
  • Awareness of the Legal Ugandan and international Computing laws and implications
  • Typically works in a branch office setting.
  • May require standing for extended periods of handling cash and transactions.
  • Regular working hours.

About Guild Frank Forex Bureau

Guild Frank Forex Bureau Limited (GFFB) is a limited liability company incorporated in Uganda on 14th February 2014 to carry on FOREX business. The company acquired MONEY REMITTANCE LICENCE in 2016 under a sub agency requirement with Diamond Trust Bank (DTB). The company is regulated by Bank of Uganda. The company is a Member of the Uganda Forex Bureau and Money remitters association.

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Job Overview

Status Active
Category IT
Location Kampala
Job Type On-site

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