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GOAL Uganda
Featured

IT Officer

GOAL Uganda

Posted 23/02/2026

Category

IT

Deadline

08/03/2026

Job Description

The IT officer will be responsible for supporting networks, databases and systems, updating system hardware and software, troubleshooting for system errors, and assisting team members in supporting all data security and optimization.

Key Responsibilities & Tasks

  • Mobile/PC
  • Primary contact for Mobile/Tablet issues – hardware and software.
  • Coordination with field staff - Mobile/PC Usability, features, issues, feedback.
  • Keep track of problems and repairs-log all tasks performed
  • Windows and Android configuration – User, Admin, security
  • Test and implement mobile/tablet/PC/Printer/Scanner set up, configuration, troubleshooting, and maintenance standards for use in the organization.
  • Test and implement mobile/tablet management MDM for the organization.
  • Service
  • Set up equipment for new users and employees.
  • Provide helpdesk and technical support either by phone, remote access, or site visits
  • Advanced Hardware and software troubleshooting skills a must have-Know his/her way around laptop hardware, software applications, operating systems.
  • Hardware and software installations and upgrades.
  • Performing regular preventive maintenance on the organization PCs. 
  • Facilitating the sharing of files & performing backups
  • staff training in IT related matters in line with the GOAL Policy
  • Keeping an up-to-date IT database
  • Liaison with head Office on IT-related matters.
  • Anti-Virus Systems are up to date
  • Provide helpdesk and technical support either by phone, remote access, or site visits
  • Special Projects
  • Object-Oriented programming preferable knowledge in Java, Python, or R
  • Ticketing- log IT issues encountered and follow-up for ticket resolution and closure within stipulated timelines. 
  • User training on MS 365 Suite
  • Networks
  • Network monitoring, troubleshooting, maintenance and provision of weekly network reports
  • Participate in ITO documentation including network diagrams and network processes
  • implement and oversee network devices configuration and periodic backup plan and restoration when needed. 

Requirements, Qualifications and Competences

  • Bachelor's Degree in Computer Science, Information Technology
  • Industry certification in CCNA
  • Minimum 3 years’ experience in an information technology role.
  • Experience working with network and server management support.
  • Desirable Criteria
  • Working knowledge of systems procurement and requisitions for low-cost items.
  • Working knowledge with Remote desktop management, Familiarity with a range of computer languages and development paradigms.
  • Basic knowledge of electronics (computer repairs)
  • Basic understanding database setup skills using MSSQL, MySQL for roster system configuration desirable
  • Previous experience in training

About GOAL Uganda

GOAL has been working in Uganda since 1979 With a programme expenditure of €8.2M in 2023, 150 staff work across six office locations.  Together, we deliver humanitarian and sustainable development programmes that strengthen community resilience and promote socio-economic growth. Core areas of focus include health, WASH, and agricultural livelihoods. Looking ahead, GOAL remains committed to tackling the challenges of climate change and protecting the health and economic well-being of local communities. Through the INSPIRE programme, GOAL is supporting community development, particularly among smallholder farmers, by addressing the impacts of climate change and environmental degradation, reaching 108 villages across 54 sub-counties in 2024.

How to Apply

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At GOAL, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just contact our Recruitment Team at recruitment@ug.goal.ie

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