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Qatar Airways

Airport Services Agent

Qatar Airways

Location

Entebbe

Category

Support

Job Type

On-site

Deadline

6th May 2026

Job Description

We are currently recruiting for Airport Services Agent in Entebbe, Uganda. 
As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling.  You will ensure a quality service and adherence to safety policies and security standards.

Key Responsibilities & Tasks

  • Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
  • Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
  • Assisting the Duty Officer in handling company materials and records
  • Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
  • Ensuring passengers are assisted smoothly through airport facilities
  • Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
  • Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained
  • Organizing check-in counters and coordinating documentation issues 

Requirements, Qualifications and Competences

  • High School Qualification
  • Minimum 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/Hospitality Institute.
  • Excellent communication skills with fluency in English language.
  • High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
  • High level of computer literacy
  • Excellent customer focus and service delivery.
  • Good interpersonal skills and strong team orientation
  • You must have the legal rights to live and work in Uganda to be considered for this role. 

About Qatar Airways

A multiple award-winning airline, Qatar Airways won the ‘World’s Best Airline’ title for an unprecedented ninth time at the 2025 World Airline Awards, managed by the international air transport rating organisation, Skytrax. Qatar Airways was previously named the World’s Best Airline in 2011, 2012, 2015, 2017, 2019, 2021, 2022, and 2024.

The airline continues to be synonymous with excellence, and has yet again received recognition for ‘World's Best Business Class’, and ‘World's Best Business Class Airline Lounge’. As the leading connector in the region, Qatar Airways has also been lauded with the ‘Best Airline in the Middle East’ title for the 13 time.

Qatar Airways recently received the Platinum performance recognition by Cirium, the leading aviation analytics organisation, for its reliability and operational performance. The recognition is a testament to the airline’s unwavering commitment to providing seamless and proven operations as part of its award-winning passenger experience.

Qatar Airways currently flies to over 170 destinations worldwide, connecting through its Doha hub, Hamad International Airport, the ‘Best Airport in the Middle East’ for 11 consecutive years, as well as ‘World’s Best Airport Shopping’ for the third year in a row, as voted by Skytrax. Hamad International Airport has previously been named the ‘World’s Best Airport’ by Skytrax in 2021, 2022, and 2024.

Qatar Airways was the first Airline in the Middle East to be certified to the highest level of IATA’s Environmental Assessment (IEnvA) programme, based on recognised environmental management system principles (such as ISO 14001). As an inaugural signatory to the Buckingham Palace Declaration in March 2016, Qatar Airways became the first airline globally to be certified to the industry standard for the prevention of illegal wildlife trafficking in aviation.

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Job Overview

Status Active
Category Support
Location Entebbe
Job Type On-site

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