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KCB Bank Uganda
7 days left

Branch Relationship Manager SME

KCB Bank Uganda

Location

Kampala

Category

Sales

Job Type

On-site

Work Hours

Full Time

Deadline

27th April 2026

Job Description

KCB Bank Uganda is seeking a Branch Relationship Manager SME to execute sales of SME assets, Liabilities, and other product types as per targets allocated by your Branch Manager and also deal with customer queries, requests, instructions, suggestions/service feedback and dissemination of information

Key Responsibilities & Tasks

  • Execute sales of SME assets, Liabilities, and other product types as per targets allocated by your Branch Manager.
  • To deal with customer queries, requests, instructions, suggestions/service feedback and dissemination of information on bank products to both existing and potential customers.
  • Facilitate the branch’s Service Delivery to customers.
  • Handle Establishment of new and Variation of existing account relationships.
  • Deal primarily with SME accounts.
  • Selling bank products to new customers and cross selling to existing customers.
  • Handling establishment of new account relationships, Variations to the existing relationships, Initial stages of credit matters, and Dissemination of information relating to the Bank’s Products & Services.
  • Deposit mobilization for the bank
  • Extending support and guidance to Customer Care Rep. 
  • Leadership of the Branch’s customer service.
  • Credit cards/debit cards inquiries and encashment.
  • Collect information from customers relating to account relationship.
  • Handling of shares IPO related matters.
  • Initial interview of customers who require financial assistance/facilities and direct them accordingly ensuring that relevant supporting documents are obtained.
  • Doing Business banking returns, Customer care returns, Sales returns, and relevant areas of the Executive Summary.
  • Annual branch budget relevant areas.
  • Sales calls and market intelligence gathering.
  • Receive and solve or escalate both verbal and written customer complaints noting to record them in the customer complaints register.
  • Receiving, guiding, and doing initial appraisal of loan applications
  • Explaining and having customers sign letters of offer.
  • Offering information on check-off loans, receiving applications, Appraising & Dispatching them to CRU-H/O, and Guiding & Witnessing acceptance of terms of credit on offer letters.
  • Completing of the advance’s facilities books (date applied, approved/declined, date letter of offer signed, date draw down made, etc).
  • Any other duties that may be allocated from time to time.

Requirements, Qualifications and Competences

  • Ensure Credit loan applications are well captured in credit Analyst system and follow up for timely resolutions of customers disputes. 
  • A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
  • At least 2 years’ experience in sales and services and their relevance to both SME customers.
  • Ability to identify, analyze and structure both SME lending requirements.
  • Thorough knowledge of banking products and services.
  • Demonstrate knowledge of Digital Financial services and their relevance to customers.
  • Strong communications, negotiation, and interpersonal skills with ability to win business.
  • Passion for Performance.
  • Open to New Ideas in a rapidly changing Business Environment and innovative.

About KCB Bank Uganda

KCB Bank Uganda which has been part of the KCB Group since 2007, is a financial service provider that focuses on providing innovative banking solutions in Uganda. It is licensed as a commercial bank by the Bank of Uganda, the national banking regulator. Our Mission is to drive efficiency whilst growing market share in order to be preferred financial solutions provider in Africa with global reach. Our Vision is to be the preferred financial solutions provider in Africa with global reach. Our Purposei s about working every day for our customers, for our colleagues and for everyone in the communities we serve. We need to have the drive and ambition to make things better, improving our organization each and every day.

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Job Overview

Status Active
Category Sales
Location Kampala
Job Type On-site

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