Manager Operation Controls

Manager Operations Control is responsible for day-to-day operational control needs of financial operation, this involves monitoring of agent, Merchants, Partners and Customer fraud and suspicious activities, User access management, profile management, reconciliations and Xtra float reporting for MTN Mobile money Uganda Limited. 

Reporting to: General Manager Financial Operations

Division – Financial Operations

• Agent, customer, Merchants and Partners Management- Review and recommend closure on malpractices identified.
• User Access Management in EWP- Detoxification of excess roles
• Profile Management in EWP
• Customer Service management for MTN Mobile Money- Review of incidences logged and engage with customer service outsource entity to ensure service quality.
• Interest Payout and accountability to Central Bank
• Dormant account submission to Central bank 
• Review and follow up on pending transaction in EWP.
• Ensure transaction limits assigned complies with approved limits and NPS provision.
• Review and ensure social engineering identified are followed up and recommended solution implemented.
• Ensure controls are implemented on OVA to prevent authorized access.
• Xtra float Controls

• University Degree.
• A minimum of 5 years’ total experience in a similar position.
• Experience in Fintech, banking or Financial Services is preferred 
• Experience working in a global/multinational enterprise.
• Team leadership and coaching
• Proficient- Managing Clients/supplier relationships with frequent communication to senior management
• Digital Financial Services
• Data management
• Customer Relationship management structures
• Know Your Customer (KYC) and Anti Money Laundering (AML) Requirements