Front Office Manager
Marriott
Job Type
Full Time
Category
Management
Location
Kampala
Contract Type
Permanent
Work Hours
09:00 - 05:00
About Marriott
Marriott International, Inc. is an American multinational company that operates, franchises, and licenses lodging brands that include hotel, residential, and timeshare properties.[1][2] Marriott International owns over 37 hotel and timeshare brands with 9,000 locations and 1,597,380 rooms across its network (as of 2023).[3] Marriott International is headquartered in Bethesda, Maryland. The company is the successor to the hospitality division of the Marriott Corporation, founded by J. Willard Marriott (1900–1985) and his wife Alice Marriott (1907–2000).
Job Description
Marriott is looking for talented and passionate professionals to join our world-class properties. At Marriott, you’ll have the opportunity to grow your career, work with a diverse team, and create exceptional experiences for our guests every day. Explore exciting opportunities and be part of a company where your contributions are valued and your potential is limitless.
Responsibilities
- The Front Office Manager assists in managing all front office operations, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk.
- This role supervises staff, ensures efficient check-in and check-out processes, maintains high standards of guest service, and maximizes departmental financial performance.
- manager leads the team, resolves guest issues, monitors staffing, enforces policies, and supports employee development to deliver exceptional guest experiences
Requirements
- High school diploma or GED + 2 years of experience in guest services, front desk, or related area, or
- 2-year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or related field (no experience required).
- Manage daily front office operations to ensure quality, standards, and guest satisfaction.
- Lead, supervise, and develop front desk staff, fostering trust, collaboration, and high performance.
- Handle guest complaints, resolve disputes, and provide coaching to staff for service improvement.
- Monitor staffing levels to meet operational and financial objectives.
- Implement customer recognition/service programs and supervise adherence to credit and revenue policies.
- Support HR activities including employee feedback, orientation, training, hiring, and discipline.
- Participate in departmental meetings, communicate goals clearly, and ensure team alignment.
- Perform front desk duties as needed, including running shifts.
- Strong leadership, communication, and interpersonal skills.
- Commitment to guest satisfaction and continuous service improvement.
- Ability to manage operations efficiently while maintaining high standards and financial performance.
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