Britam Uganda is the Ugandan branch of Britam, a major financial services and insurance group in East Africa, offering life and general insurance, asset management, and investment solutions. Operating since around 2010, it provides products like motor, travel, property, group life, and credit life insurance, as well as digital tools for managing policies. Headquartered in Kampala, Britam Uganda is known for innovative insurance solutions, partnerships with mobile platforms like MTN, and recognition as a top employer and leading insurer in the country.
2 days left
Customer Service Assistant
Britam Uganda
Location
Kampala
Category
Support
Contract
Permanent
Job Type
On-site
Work Hours
Full Time
Deadline
6th March 2026
Job Description
Recording of all transactions for Britam Asset Managers Company, Unit Trust Funds and Alternatives and ensure that other procedures and process are carried out within the set guidelines and targets for Kenya and Uganda as assigned.
Key Responsibilities & Tasks
- Handling all incoming customer queries and questions and resolving customer complaints.
- Providing the appropriate service and information or referring clients to another department.
- Referring problematic issues that they cannot solve to management.
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information.
- Verify the documents and communicate on any non-compliant documents for follow up.
- Timely processing customer’s redemption requests within the company’s TAT.
- Adhering to a company’s policies and procedures at all times when assisting customers.
- Be the first line contact for all the clients. Act as the focal point for all information about the clients and mobilize of company services.
- Ensure acquisition of full KYC for clients and carry out data entry.
- Update client Reports and upload and index client information into Fortis.
- Coordinate with other Britam departments on activities and events.
- Manage, update and track calendars.
- Organize and manage BAM Uganda Events.
- Comply with statutory and other relevant regulatory bodies in Uganda.
- Delegated Authority: As per the approved Delegated Authority Matrix.
- Performs any other duties as required.
Requirements, Qualifications and Competences
- The applicant must hold a Bachelor’s degree.
- Experience in customer care services is an added advantage.
- 1 Year of related work experience.
- Market knowledge and understanding of the financial services industry.
- Good Interpersonal skills.
- Effective communication and Customer relationship skills for long-term association.
- Problem Solving skills and attention to detail.
- MS Office efficiency.
How to Apply
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Job Overview
Status
Active
Category
Support
Location
Kampala
Job Type
On-site
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