Call Center Officer

Salaam Bank

About Salaam Bank

Salaam Bank Limited stands proudly as a distinguished member of the Salaam Group of companies, a recognized and influential group within the Islamic finance sector in Djibouti. Its venture into the Ugandan financial landscape was characterized by a well-thought-out strategic acquisition of Top Finance Bank Ltd, positioning Salaam Bank as the first fully-fledged Islamic financial institution in the country. This strategic move marked a significant milestone in the banking industry, providing Uganda with its inaugural fully-licensed Islamic bank. The formalization of this expansion was underscored by the issuance of a license from the Bank of Uganda, a regulatory endorsement received on September 8, 2023. With this official recognition, Salaam Bank became the pioneer fully-fledged licensed Islamic bank in Uganda, establishing itself as a groundbreaking force in the nation's banking sector. Salaam Bank Limited brings a wealth of expertise and a commitment to delivering Sharia-compliant financial solutions to the people of all faiths in Uganda. With a vision to contribute significantly to the economic development of the region, Salaam Bank stands poised to serve as a beacon of Islamic banking, fostering financial inclusivity and innovation within the Ugandan community.

Job Description

Salaam Bank is hiring Call Centre Officer responsible for customer inquiries, resolving complaints, offering product information, and escalating complex issues appropriately to ensure a high level of customer satisfaction

Responsibilities

Handle incoming and outgoing customer calls in a professional & courteous manner
Provide accurate information regarding the organization’s products, services.
Log all customer interactions, ensuring proper documentation and follow-up
Ensure adherence to call center policies, scripts, and quality standards
Collect customer feedback and report insights to management for service improvement