Assistant Operations Manager needed at Platinum Credit Skip to main content
Platinum Credit

Assistant Operations Manager

Platinum Credit

Location

Kampala

Category

Operations

Job Type

On-site

Work Hours

Full Time

Deadline

31st March 2026

Job Description

Platinum Credit is seeking a suitable candidate to fill the role of Assistant Operations Manager responsible for aligning sales performance with core business targets by driving strategic staff recruitment and loan volumes while maintaining optimal portfolio health.

Key Responsibilities & Tasks

  • Drive Sales Growth: Lead and manage sales teams to consistently meet recruitment and loan disbursement targets in line with organizational growth objectives.
  • Oversee the Loan Lifecycle: Supervise the full loan process from application to disbursement ensuring accuracy, efficiency, and strict adherence to risk and compliance standards.
  • Manage portfolio quality: Monitor portfolio performance daily, implementing proactive recovery and delinquency management strategies to minimize Portfolio at Risk (PAR).
  • Optimize Branch Operations: Coordinate daily operations to remove bottlenecks, streamline workflows, and enhance service delivery and scalability.
  • Develop high performing teams: Coach, mentor, and train staff to build a culture of accountability, ownership, and continuous professional development.
  • Improve Processes and Client Experience: Evaluate operational systems and implement innovations that increase efficiency and strengthen customer satisfaction.
  • Strategic Reporting: Produce accurate daily and monthly performance reports with actionable insights to support informed management decisions.

Requirements, Qualifications and Competences

  • Bachelor’s degree in Business Administration, Economics, Finance or any other related field.
  • A master’s degree will be of added advantage.
  • At least five (5) years relevant work experience in microfinance and/or banking.
  • Strong leadership, interpersonal, and communication skills to mentor staff and foster a performance-driven culture.
  • Deep understanding of microfinance lending practices

About Platinum Credit

Platinum Credit Limited is a Microfinance Company licensed in Uganda under the Company’s Act and regulated by the Uganda Microfinance Regulation Authority (UMRA). Founded in 2002, Platinum Credit has a vision to provide Emergency Loans to salaried and self-employed customer. We finance all Civil Servants, employees of selected private sector companies and the business community through a wide range of products. We deliver cash in 24 hours with minimum procedure and speedy loans processing. Our products are Civil Servant Loans; Logbook Finance Loans; Private Sector Loans and the latest SME Loans. We have recently launched an electronic loan application process through the USSD platform integrated with Mobile Money using code *249#. This is to ensure that our customers receive money within 60 seconds to meet their emergency needs. We have continued to grow every year to become a major regional player with thriving presence in Uganda, Kenya and Tanzania. In the region we employ over 1,000 dedicated staff serving more than 100,000 customers. In Uganda we have more than 40 branches across the country. We aspire to become the leading Credit Micro-Finance Institution in the entire East Africa region, with a reputation for speed.

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Job Overview

Status Active
Category Operations
Location Kampala
Job Type On-site

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