IT Manager

The IT Manager is responsible for overseeing IT operations, infrastructure, service delivery, and vendor management to ensure reliable, secure, and cost-effective technology services that support business operations.

• Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.

• Understands project management principles to provide basic estimates on timing, resource utilization and costs to facilitate the project planning process.

• Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions.

• Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.

• Demonstrates working understanding of existing hardware, software, servers and network management to resolve users’ routine problems using established processes and tools.

• Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria

• Office 365, Azure, AWS skills.

• Linux/Asterisk knowledge

• Networking, System Management

• Management skills, budgeting, team management/leadership.

• SLA Management

• Security & Audit compliance

• Manage ISP relations through Monthly/quarterly meetings

• Onboard IT services suppliers

• Service desk Team management.

• Participate in procuring of IT equipment.

• Negotiate cost on IT services to suit budget

• Manage and administer SIP/VoIP servers.

• Set Up, Administer the UG SD WAN at HQ and respective branches

• Extend IT support services to users at the branch/Through visits and remote support.

• Deliver tech initiatives that simplify business Processes.

• Document IT policies – with constant revisions.

• Project management of assigned IT tasks – with proper documentation.

• Management of the cloud infrastructure – servers and VPN Tools.

• Supervise IT works in relation to installations at the different Mogo UG sites.

• IT KPI’s delivery

• Contract Negotiation.