Head of Business

The job holder shall be accountable for developing and delivering the Bank’s business strategy and providing strategic leadership to the Bank’s business team to ensure the achievement of the Bank’s business goals and budgets

DEPARTMENT: Business

REPORTS TO: Executive Director

SUPERVISES: Manager SME, Manager Corporate, Manager Consumer, Manager Islamic Banking & Finance, Relationship Manager Trade Finance, Manager Bancassurance, and Manager Distribution Channels.

• Lead strategies for acquiring and retaining customers through personalized marketing campaigns, improved customer service, and innovative product offerings.
• Coordinate the development and review of the annual Department work plan in line with projected business growth and take accountability for achieving the set targets.
• Responsible for the localization and execution of the Bank's ecosystem strategy across the different segments and sectors.
• Assign business and revenue targets to segments and sector heads based on market analysis and business potential, monitor their performance, and provide necessary support to ensure they deliver on agreed targets.
• Prepare financial budgets/ forecasts aligned with strategic objectives, business/ operational risk, and socio-political and economic market forces.
• Support segment and sector heads, including those in SME, Corporate, Consumer, Islamic Banking & Finance, Bancassurance, and Trade Finance, in achieving their targets.
• Work through the Manager Distribution Channels to support branches in growing their income statements and balance sheets.
• Actively lead the development of strategic collaborative partnerships with external stakeholders. These partnerships should pave the way for a promising future by maximizing the Bank's growth while mitigating risk.
• Guide activities for competitor analysis on an ongoing basis to ensure continued competitiveness, relevance, and profitability of the Bank's products.
• Lead the development of locally relevant client value propositions in strategic focus sectors across segments to deliver scale, client value, and bank value in line with business objectives.
• Work in collaboration with the Manager distribution channels to define and improve service delivery standards and targets at all the branches and the alternative delivery channels.
• Manage, control, and monitor business activities' risk profile and quality. This should be done in line with bank procedures and policies to ensure the security and quality of operations and provide a sense of reassurance to all stakeholders.
• Ensure a robust internal control system is in place and monitor its adequacy. Also, ensure that the different forms of business-related risks are well managed.
• Work with the Manager Customer Experience to establish and sustain a customer-centric business culture, leveraging people and technology by identifying customers' needs and proactively providing products/services to meet such needs.
• Manage the development and subsequent implementation of best practices across all activities/operations to promote efficiencies in work processes, ultimately resulting in increased customer satisfaction.
• Provide a regular second face to the Bank's top clients, ensuring that the full extent of their relationships with the bank is understood and managed appropriately.
• Ensure that a comprehensive database of information is available to support the different internal stakeholders.
• Optimise existing talents and develop new capabilities to meet individual and Business objectives.
• Review the monthly Service Level agreement report, assess the performance of the respective business sections, and present reports to the Bank's committees.
• Provide strategic and supervisory leadership to the department and lead the implementation of the Bank's performance management and other human resources practices.
• Conduct regular People performance and productivity reviews and build a healthy talent pipeline.
• Collaborate with the human resource department to identify, recruit, lead, and retain a team of highly skilled and motivated business specialists to meet clients' needs and enable the Bank to grow market share to appropriate levels.
• Delivering the income statement and balance sheet targets of the bank.
• Any other duty as shall be assigned to you from time to time.

• A Bachelor's degree in Commerce, Accounting, Business Management, Marketing or Administration, or any other relevant field.
• A Master’s degree in Commerce, Accounting, Business Management, or any business-related field.
• Post-graduate training in Leadership and/or Business Management
• Industry-specific training, e.g., in Risk management, Compliance, etc.
• Membership in a professional Banking body is an added advantage.
• At least 10 years of work experience, five of which should be in a Senior Sales or Business Development position in a commercial setting, preferably a supervised financial institution.
• A versatile individual with significant headroom and experience in various facets of management (Strategic planning, Business development, Operations delivery, etc.)
• Demonstrable record of effectively leading large teams of people and track record of effective performance management.
• Excellent knowledge of general banking practices and procedures.
• Seasoned knowledge in branch operations.
• Strong knowledge of banking operations, product customer segmentation, and the political, economic, and socio-cultural components of the Ugandan economy
• In-depth understanding of credit and financial drivers in the financial services industry.
• Deep understanding of financial products, services, and regulatory requirements within the business and commercial banking landscape.
• Relevant knowledge in driving digital banking.
• Proficiency in drafting professional correspondence, reports, and proposals.
• Ability to demonstrate a positive image and uphold Bank values.
• Leadership and Change Management skills
• Strong Analytical Skills
• Stakeholder and Relationship Management skills
• Effective oral and written communication skills.
• Effective negotiation and execution skills.
• High ethical standards and integrity.
• Client-focused and results-oriented mindset.
• Ability to work in a fast-paced and dynamic environment.
• excellent problem-solving and advisory skills.
• Proficiency in English Language and any other local language, preferably Luganda to communicate with the clients