20 Team Leaders

Platinum Credit

About Platinum Credit

Platinum Credit Limited is a Microfinance Company licensed in Uganda under the Company’s Act and regulated by the Uganda Microfinance Regulation Authority (UMRA). Founded in 2002, Platinum Credit has a vision to provide Emergency Loans to salaried and self-employed customer. We finance all Civil Servants, employees of selected private sector companies and the business community through a wide range of products. We deliver cash in 24 hours with minimum procedure and speedy loans processing. Our products are Civil Servant Loans; Logbook Finance Loans; Private Sector Loans and the latest SME Loans. We have recently launched an electronic loan application process through the USSD platform integrated with Mobile Money using code *249#. This is to ensure that our customers receive money within 60 seconds to meet their emergency needs. We have continued to grow every year to become a major regional player with thriving presence in Uganda, Kenya and Tanzania. In the region we employ over 1,000 dedicated staff serving more than 100,000 customers. In Uganda we have more than 40 branches across the country. We aspire to become the leading Credit Micro-Finance Institution in the entire East Africa region, with a reputation for speed.

Job Description

To drive monthly portfolio growth while maintaining quality through an engaged team and excellent customer service

Responsibilities

Develop and implement strategies to achieve set monthly sales targets.
Conduct market activations to generate prospects and meet sales targets.
Recruit, lead, and retain Sales Agents to meet set targets.
Develop and implement Sales Agent retention strategies.
Provide regular training, guidance, and support to Sales Agents.
Supervise and coach Sales Agents to consistently hit monthly sales and quality targets.
Ensure high customer satisfaction in line with the company’s service charter.

Requirements

Bachelor’s degree in sales, marketing or a business-related field from a recognized institution.
Knowledge of customer service principles
At least two years relevant work experience, one of which must be in a leadership position.
Knowledge of office administration
Integrity and ability to both work in and lead a dynamic team
Verbal and written communication skills.
Good knowledge of company credit/lending policy
Good computer and database skills
Ability to plan, multi-task and manage time effectively
Above average people skills/soft skills (includes listening skills, stress management)