Telesales Officers
Platinum Credit
Category
Finance
Deadline
Sep 19, 2025
Location
Kampala
About Platinum Credit
Platinum Credit Limited is a Microfinance Company licensed in Uganda under the Company’s Act and regulated by the Uganda Microfinance Regulation Authority (UMRA).
Founded in 2002, Platinum Credit has a vision to provide Emergency Loans to salaried and self-employed customer. We finance all Civil Servants, employees of selected private sector companies and the business community through a wide range of products.
We deliver cash in 24 hours with minimum procedure and speedy loans processing. Our products are Civil Servant Loans; Logbook Finance Loans; Private Sector Loans and the latest SME Loans.
We have recently launched an electronic loan application process through the USSD platform integrated with Mobile Money using code *249#. This is to ensure that our customers receive money within 60 seconds to meet their emergency needs.
We have continued to grow every year to become a major regional player with thriving presence in Uganda, Kenya and Tanzania. In the region we employ over 1,000 dedicated staff serving more than 100,000 customers. In Uganda we have more than 40 branches across the country.
We aspire to become the leading Credit Micro-Finance Institution in the entire East Africa region, with a reputation for speed.
Founded in 2002, Platinum Credit has a vision to provide Emergency Loans to salaried and self-employed customer. We finance all Civil Servants, employees of selected private sector companies and the business community through a wide range of products.
We deliver cash in 24 hours with minimum procedure and speedy loans processing. Our products are Civil Servant Loans; Logbook Finance Loans; Private Sector Loans and the latest SME Loans.
We have recently launched an electronic loan application process through the USSD platform integrated with Mobile Money using code *249#. This is to ensure that our customers receive money within 60 seconds to meet their emergency needs.
We have continued to grow every year to become a major regional player with thriving presence in Uganda, Kenya and Tanzania. In the region we employ over 1,000 dedicated staff serving more than 100,000 customers. In Uganda we have more than 40 branches across the country.
We aspire to become the leading Credit Micro-Finance Institution in the entire East Africa region, with a reputation for speed.
Job Description
To drive sales growth through telephone engagement, delivering exceptional customer experience and promoting the company’s financial products.
Responsibilities
- Engage potential customers via phone to promote loan products and generate sales.
- Source referrals from existing customers to expand the client base.
- Provide efficient after-sales follow up to ensure customer satisfaction and retention.
- Maintain high standards of customer service throughout the sales cycle.
- Support onboarding of new customers, ensuring a smooth and welcoming experience.
- Contribute to customer retention efforts by addressing inquiries and resolving concerns promptly.
- Meet and exceed individual sales targets and performance metrics.
Requirements
- Minimum of a Diploma in Sales, Marketing, or a Business-related field from a recognized institution.
- Demonstrated ability to close sales.
- Proven ability to handle and resolve customer complaints.
- At least 6 months of hands-on experience in Telesales, customer service, or a related role.
- Residing in or near Bukoto, Kampala.
- careers@platinumcredit.co.ug
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