Senior Product Associate

Educate!, an award-winning non-profit social enterprise, is seeking a Senior Product Associate to drive user research, experimentation, and continuous improvement across our products.

In this role, you’ll ensure our solutions stay user-driven and impactful, generating insights to guide strategic decisions and strengthen product development processes. Working with our flagship Educate! Experience (EXP) currently reaching 32,000 youth in Uganda you’ll help deepen impact while fuelling innovation across other products.

By embedding experimentation and sharing knowledge across teams, you’ll play a key role in shaping scalable, high-impact solutions that transform education for Africa’s youth.

• Design and Implement Scalable Experiments: Lead the execution of experiments within the product team to validate hypotheses and improve the user experience, ensuring alignment with product goals.
• Utilize the Sandbox Process: Drive the use of the sandbox environment within the team to prototype, test, and validate product features in a controlled, low-risk setting.
• Define Metrics and KPIs: Collaborate with the product team to establish clear metrics and KPIs for each experiment, ensuring they align with both immediate and long-term product objectives.
• Document and Share Insights: Maintain comprehensive documentation of experiment outcomes and share key learnings within the team to continuously optimize future experimentation efforts in and beyond EXP.
• Support other impact unit teams in streamlining practices and tools used to de-risk their high-priority delivery systems and practices.
• Co-Create Experimentation Frameworks: Collaborate with the product team and product ops function to adapt and apply standardized experimentation frameworks (e.g., A/B testing, multivariate testing, and rapid prototyping) to fit the specific needs of the product.
• Provide Tools and Resources: Leverage the tools, resources, and processes rolled out by the product operations function to streamline experimentation within the product team.
• Enhance Methodologies: Work with the product team to continuously assess and refine experimentation methodologies, ensuring they are aligned with best practices and the product’s unique requirements.
• Support Team Training: Co-create training and resources with the product operations function to empower the product team in utilizing experimentation frameworks effectively for product development.
• Lead User Research: Conduct usability testing, user interviews, and other research efforts to validate product assumptions and gain insights into user needs.
• Synthesize Feedback: Analyze user feedback and data to provide actionable insights that inform product improvements.
• Integrate Insights Continuously: Ensure that user insights are regularly incorporated into the product development process to drive ongoing refinement.
• Advocate for Users: Champion user-centered design solutions in product discussions and iterations to ensure the product aligns with user needs.
• Collaborate on Feedback Integration: Work with the product team to establish efficient processes for transforming frontline feedback into actionable backlog items, ensuring this feedback is prioritized and integrated into future product iterations.
• Monitor KPIs and Provide Actionable Insights: Support the tracking and analysis of key performance indicators (KPIs) to assess product efficiency, quality, and impact, ensuring actionable insights are delivered to guide continuous improvement within the product team.
• Support Feature Prioritization: Assist in prioritizing and implementing frontline-driven features, collaborating with the team to streamline the feedback loop and reduce the cycle time from insight capture to feature release.
• Facilitate Continuous Improvement: Participate in regular retrospectives and reviews to optimize the integration of feedback into product development, helping to refine experimentation practices and ensure that product improvements are consistently aligned with user needs.

• Experience: 3-5 years in product management, operations, or related fields with a focus on experimentation and user-centered design.
• Skills: Analytical mindset, strong communication abilities, and a solid understanding of experimentation tools and methodologies.
• Attributes: Collaborative, data-driven, and proactive, with a passion for driving user-focused product improvements.
• Dynamic experience is highly preferred, and can operate well in complex and fast-changing environments.
• The ideal candidate has worked in a very early-stage startup trying to achieve product-market fit or led a new product or program within a larger organization.
• Experience working with diverse stakeholders and managing many priorities
• Passion for Educate!’s mission is a must, but past work in education or youth development is not required. We value diverse perspectives and encourage applications from people with various backgrounds. Background working with youth in the informal sector would be an asset.
• Fits our Five Cultural Tenets