Relationship Manager - Liabilities

KCB Bank Uganda is seeking to recruit a Relationship Manager for their Retail Banking Department

• Meet sales targets: Meet or exceed sales targets for liability products 

• Growth of the consumer deposit book as per the set retail targets & ALCO guidelines through growth of accounts/collection business, Trade and Treasury opportunities.

• Revenue growth: contribute to the revenue growth by selling liability products and services

• Cross sell banking products to customers within the portfolio

• Provide service to clients whereby the service does not involve pricing changes or major adjustments to clients’ total portfolio mix.

• Adhere to the service standards and provide excellent customer service.

• Drive retention by implementing the customer on boarding process, customer visits, relationship management, and other various interventions.

• Receive and verify customer documents for account opening, facilities, account amendments and any other customer instruction according to laid down procedures.

• Educate customers about the Bank's products and services.

• Fully inform customers of their rights and obligations per the Consumer Protection Guidelines including but not limited to product pricing, facilities terms & conditions, and transactional fees

• Effective Stakeholder management

• Ensure that the records are kept in order and up to date. 

• Effect the opening and processing of account related documentation by following up the status of transactions/account applications/queries or requests with the relevant internal support areas through to conclusion.

• Adhere to the KYC policies and guidelines for account opening 

• Manage operational risk in account opening as per laid down policies & procedures.

• Manage and resolve all audit/risk findings within the portfolio agreed timelines.

• Customer Focus

• Assertiveness

• Interpersonal Sensitivity 

• Excellent Planning and Organizational Skills

• Strong Communication Skills both Verbal and Written

• Problem Solving and Analytical Skills

• Presentation Skills 

• High Integrity 

• Team Player

• Negotiation skills 

• Knowledge of the Bank products, services and policies including standard tariffs

• A good understanding of overall retail goals and objectives, including the branch objectives, growth of sales, cost control and income contribution.

• A thorough understanding of the sales process.

• A working knowledge of the procedure manuals

• A good working knowledge and understanding of relevant regulations and related markets.

• A thorough knowledge of banks internal departments and procedures as well as risk and rigor requirements

• A good understanding of portfolio management.

• Bachelor’s degree in a business-related field 

• Minimum of 4 years of related experience