Receptionist

The Receptionist will be the first point of contact for clients and visitors, ensuring a warm, professional, and efficient front-office experience. The role involves handling incoming calls, emails, walk-in inquiries, and providing administrative support to the operations and reservations teams.

• Welcome guests and clients in a friendly and professional manner.

• Answer, screen, and direct incoming phone calls to appropriate departments.

• Manage and respond to email and in-person inquiries about safaris, bookings, and company services.

• Maintain an organized reception area, ensuring it reflects Enjobe Safaris’ brand and standards.

• Schedule and confirm client meetings and safari briefings.

• Support administrative functions such as filing, data entry, and document preparation.

• Maintain office supplies and coordinate with suppliers when necessary.

• Assist the HR and Operations teams with logistical arrangements when required.

• Handle basic cash and invoice management for walk-in payments.

• At least a Diploma in Tourism, Hospitality, Business Administration, or related field.

• Minimum of 1–2 years of experience in a front desk, customer service, or administrative role (experience in a tour company or hotel is an added advantage).

• Excellent communication and interpersonal skills.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with email and phone systems.

• Strong organizational and multitasking abilities.

• A pleasant personality, high level of professionalism, and attention to detail.

• Ability to work under pressure and maintain confidentiality.

• Basic knowledge of safari packages, destinations, and travel itineraries is a plus.