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Field Officer

Give Directly

Category
Operations
Contract
Short Term (2 months)
Location
Sironko

About Give Directly

GiveDirectly (GD) aims to reshape international giving – and millions of lives – by providing cash grants directly to the world’s poorest. The Brookings Institution estimates that $70B of cash transfers would be required to eliminate the poverty gap; the aid sector currently spends $135B each year, much of it on evidence-free interventions. GiveDirectly wants to change that, establishing cash transfers as a benchmark for foreign aid – as the index fund is a benchmark for the financial industry – and in the process accelerating the end of extreme poverty.

GD has raised over $1B since launching in 2011, delivered cash to more than 1.5 million people in 15 different countries. We’ve also supported large-scale, experimental research that indicates strong recipient impact of our programs. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) have been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.

Our culture is candid, analytical, agile, and non-hierarchical. Our global team of ~150, and country operations teams of ~650, together come from 21 different countries speaking 69 different languages. From software engineers to seasoned humanitarian workers, former management consultants to public servants, researchers to field operations -- it’s an incredible group of people.

Our values are central and deliberately opinionated. We genuinely center the people we serve in our decision making, and strive to build an ambitious, dynamic and high performing environment. We strongly encourage you to read through our values carefully, if they reflect how you like to work and energize you, this could be a great fit.

We work hard to create an environment in which all our team members can thrive, succeed and grow.  We support flexibility, take care of each other, have fun, and create professional growth opportunities.

Job Description

The Field Officer will play a critical day-to-day role in delivering GiveDirectly’s gold-standard cash transfer product to donors and recipients. The Field Officer will carry out and support a variety of field activities, depending on his / her team assignment and GiveDirectly’s needs on any given day. In short, the Field Officer will be responsible for executing the recipient surveys and associated processes that facilitate GiveDirectly’s unique cash transfer model. The role will reward high-quality judgment on operational questions and challenges, work ethic, communication skills, and a strong commitment to GiveDirectly’s mission and model.

Responsibilities

  • Barazas: explain GiveDirectly’s program to entire villages prior to the census surveys; answer any questions. 

  • Explain GiveDirectly’s program to eligible households 

  • Meet with the village elder and guides to understand village boundaries  

  • Coordinating with team members, visit every household in the village, excluding none

  • Complete census surveys using TaroWorks with accurate data 

  • Provide cell phones as necessary

  • Ensure someone in the household is ready to operate the phone to access transfers

  • Identify and eliminate ineligible households 

  • Complete surveys using Commcare with accurate data 

  • Reinforce information about GiveDirectly’s program to eligible households

  • Explain safety and readiness information to recipients  

  • Ensure someone in the household is ready to operate the phone to access transfers

  • Identify and eliminate ineligible households 

  • Follow up surveys: call or visit recipients and administer a survey to confirm transfer receipt and collect data used to improve the program and uncover any recipient problems; in some cases, may need go to the field administer the follow-up survey 

  • Hotline calls: answer the phone as recipients call in with questions or concerns, answering their questions and escalating any problems as necessary

  • Registration problem resolution: for people who have not registered with mobile money or who have registered with the wrong name, call the recipients and advise them on how to register

  • Adverse Events case management: identify, report, and escalate adverse events to team leader; examples include: intra-household conflict, rumors about GiveDirectly, reports of a bribe, etc. 

Requirements

  • Language requirement: Lumasaba (mandatory). Other preferred languages: Kiswahili

  • Possess at minimum a degree in relevant fields

  • Previous working experience in Humanitarian sector ( at least 1 year) 

  • Computer and mobile device data entry ability or experience (Commcare, Salesforce, Google suit package ) 

  • Empathy, honesty, and the highest standards of integrity

  • Strong interest in advancing the distinctive values and mission of GiveDirectly

  • Patience and good judgment in resolving recipient problems 

  • Previous working experience in the field with vulnerable communities (1-2 years minimum)

  • Physical fitness and ability to cope with difficult weather conditions or terrain

How to Apply

This is a short term contract (2 months) and applications will be processed on a rolling basis.

Apply Now

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