Collections Supervisor - Civil Servants Loans Product

The overall job purpose is recover all civil servant loans lent through loan booking and payments, constant follow up of non-performing accounts through phone calls and payroll resubmissions to maintain collection efficiency and good customer service.

• Enforce the implementation of the Delinquency Escalation Process on every delinquent account.  

• Effect loans on payroll by following up with the branches on data capture and availability of all necessary documents to support the process.  

• Collect and submit deduction schedules on a monthly basis to enable reconciliation and posting of payments in a timely manner.  

• Identify accounts that have not received a payment and cause for the payment to be made by the vote or customer.  

• Identify accounts that are due for re-issuing and cause for the same.  

• Identify accounts that are deceased and claim the balances from the Insurance company within 30 days.  

• Monitor all the active accounts through manual counterchecking with the physical schedules to ensure that all disbursed loans receive a receipt to improve on performance and attain the departmental set objective on collection efficiency.  

• Monitor and follow up on Non-Performing Loans to confirm reasons for non-performance from the employer and influence management decision making.  

• Prepare and ensure all feedback from the employer is captured in the system for future reference and analysis reports preparation.

• Degree in a relevant field.

• Excellent Computer knowledge.

• Excellent numerical and analytical skills.

• Excellent interpersonal and communication skills