Branch Manager

We are seeking a Branch Manager who will be responsible for excellent leadership of the branch in order to achieve growth and profitability, target implementation of an effective and efficient operational risk management, customer service, prudent credit analysis and effective utilization of Branch resources.

• Grow, retain Branch Business and ensure all revenue is collected in order to increase profitability.

• Implement laid down policies and procedures

• Manage and operate costs within the branch budget.

• Motivate, coach and develop a high performing team, develop staff skills – identify staff training needs.

• Implement service standards, monitor service delivery and control of general branch operations.

• Ensure compliance with both credit and operational risk framework and ensure high performing assets and liability portfolios to mitigate NPAs.

• Ensure monitoring and reconciliation of Suspense accounts such as general ledger.

• Visits to existing and prospective clients

• Grow and retain business and manage operational costs.

• Authorize branch expenses.

• Authorization of branch transactions above limits

• Ensure optimal deployment of staff for effective delivery of customer service.

• Ensure accurate and timely appraisal of customer applications.

• Manage branch leave program, staff performance and timely submission of B.S.C.

• Interacting with customers regarding appropriate Bank products, pricing include developing and managing customer relationships through activities such as business forums and periodic client visits.

• Ensure safety and maintenance of branch assets, provide effective oversight and general administration to all branch staff.

• Carry out snap checks as per operations manual.

• Any other duties as assigned from time to time.

• A bachelor’s degree with a bias in a Business-related field. 

• Sales leadership training.

• 6 years of professional experience in banking with at least 2 years in Business banking, 2 years in relationship management,1 year in Operations and 1 year in customer service.

• Excellent interpersonal communication and negotiation skills.

• Ability to plan and execute sales plans in a competitive environment.

• Exposure to customer service and the ability to handle conflicts and client complaints.

• Excellent stakeholder management skills.

• Computer knowledge, especially working with spread sheets, power point and word processor.

• Be a team player with ability to lead and work under minimum supervision.

• People management skills with the ability to influence others to deliver.