Relationship Manager

We are seeking a Relationship Manager to drive the growth of Trade Finance income (funded and non-funded) across the network. This job requires collaboration with different teams including branches to mobilize customers who are in trade business (internally or cross boarder).

• Cultivate new business opportunities and generate revenue for the Bank in line with set targets.

• Maintain and grow business relationships with existing and prospective customers.

• Monitor designated account portfolios to effectively manage overall credit risks.

• Provide on-the-job coaching and support to subordinates.

• Oversee Trade Finance operations and drive growth, performance, and revenue.

• Identify training needs, deliver coaching, and provide feedback to help staff reach their full potential.

• Develop business opportunities and monitor activities in line with the Bank’s long-term strategic and annual business plans, ensuring competitiveness and responsiveness to market changes and customer needs.

• Implement a focused relationship-management approach to increase business flow, generate deposits, grow lending portfolios, and boost revenues in line with the Bank’s enterprise strategy.

• Maintain strong controls and monitoring systems to build a high-quality asset book through adherence to the Bank’s Credit Policy, Bank of Uganda guidelines, and all applicable legal provisions for lending and Trade & Working Capital Solutions.

• Apply strategic marketing principles by developing competitive advantages in a dynamic marketplace and leveraging the Bank’s capabilities to drive value.

• Enhance value creation through solutions that deliver meaningful benefits to customers, shareholders, and partners.

• Develop innovative solutions delivered through branches and digital channels in response to market needs and identified gaps.

• Collaborate with branches and other commercial teams to conduct customer marketing events aimed at increasing the Bank’s wallet share.

• Drive capacity-building initiatives through training on Trade & Working Capital Solutions products.

• Lead and drive high levels of customer engagement.

• Build a strong base of customer promoters by enhancing positive experiences and advocacy, supporting competitive advantage and organic growth.

• Design and continuously improve differentiated customer experiences tailored to target customer needs and aligned with brand touchpoints.

• Periodically review existing products using customer feedback and market trends to ensure relevance and continued utilization—driving customer-led propositions.

• Promote the Bank’s business through maintaining strong customer relations and directing clients to relevant services.

• Ensure adherence to established service level agreements (SLAs) at all customer touchpoints.

• Process requests for short-term excesses in collaboration with the Credit Risk unit and ensure proper authorization.

• Work with the Branch Credit Manager/Branch Manager to ensure seamless delivery of operational and banking services to trade clients.

• Conduct daily monitoring of all trade borrowers’ account operations.

• Review covenants and other conditions monthly to ensure full compliance.

• Ensure all terms and conditions in approved credit facilities and offer letters are adhered to.

• Maintain updated client registers and databases for effective contact management.

• Complete renewals or reviews of outstanding loans at least 90 days before expiry.

• Drive the achievement of performance targets and budgets for the Trade Finance unit.

• Maintain an up-to-date database of corporate and trade clients.

• Prepare performance and portfolio reports as required.

• Originate high-quality loans to meet individual and unit targets.

• Submit periodic reports of all loans approved or disbursed to ExCom.

• A Bachelor’s degree in Banking, Finance, Business Administration, Economics, Accounting, or a related field.

• Strong understanding of Trade Finance products (Letters of Credit, Guarantees, Collections, Working Capital solutions).

• Excellent customer relationship management and business development skills.

• Strong credit analysis and risk assessment abilities.

• Good knowledge of Bank of Uganda regulations, compliance, and bank credit policies.

• Advanced report writing, presentation, and communication skills.

• Ability to coach, guide, and support branch teams.

• Strong organizational and time-management skills.

• Proficiency in MS Office applications (Word, Excel, PowerPoint).

• High level of integrity, confidentiality, and professionalism.

• Strong analytical and problem-solving abilities.

• Strategic thinker with ability to identify market opportunities.

• Results-oriented with ability to meet targets and deadlines.

• Strong interpersonal skills and ability to work with diverse teams.

• Ability to make sound decisions based on risk and business value.