Administrative Officer needed at C Care Skip to main content
C Care

Administrative Officer

C Care

Location

Soroti

Category

Administration

Job Type

On-site

Work Hours

Part Time

Deadline

20th March 2026

Job Description

This position involves receiving, registering, directing, and billing patients while providing exceptional customer service. The Administrative officer is responsible for accurate patient information collection, insurance verification, billing processes, and maintaining positive patient interactions.

Key Responsibilities & Tasks

  • Greet and welcome patients and visitors in a courteous and professional manner.
  • Collect and accurately record patient information, including personal details, insurance data, and medical history.
  • Ensure all required forms and documents are completed and signed by patients.
  • Patient bookings.
  • Verify patient insurance coverage and eligibility, including co-pays and deductibles.
  • Communicate insurance-related information to patients and assist with inquiries.
  • Collaborate with insurance providers to resolve any discrepancies or issues.
  • Generate and review patient bills, ensuring accuracy and completeness.
  • Explain billing procedures and financial obligations to patients.
  • Collaborate with the team and supervisor to resolve billing inquiries or disputes.
  • Posting invoices and presenting them to clients.
  • Presenting updated interim bills and invoices to clients. Send any invoices to insurance which need preapprovals.
  • Closing of visits in the system and submitting the invoices to the vetting team.
  • Maintain a friendly, welcoming, and patient-centric atmosphere.
  • Handle patient inquiries, complaints, or concerns in a professional and empathetic manner.
  • Ensure patient confidentiality and privacy are strictly maintained.
  • Ensure capturing and facilitating immediate resolution of patients’ complaints. Issues must be broken down into urgent plan of action affecting patient satisfaction.
  • Report service gaps to ensure interventions.
  • Maintain working knowledge of the appointment system, including times of all clinics, duration of appointments, knowledge of computer system, doctors’ rotas, and procedures for booking routine and urgent appointments.
  • Switchboard management/operation of telephone. Receive and make calls as required in an efficient, professional manner according to C-Care protocol.
  • Information security: Ensure that all patient interactions are dealt with confidentially and any confidential paperwork is handled in accordance with C-Care protocol.
  • Direct patients to appropriate departments or healthcare professionals.
  • Provide clear and concise directions within the facility to ensure a smooth patient flow.
  • Address any patient concerns or questions regarding their visit.

Requirements, Qualifications and Competences

  • A bachelor's degree in any business field.
  • At least 1 year working in a service industry

About C Care

C-Care is a leading provider of medical care in Mauritius and in the Indian Ocean region. From our world-class facilities to our cutting-edge treatments, we strive for excellence and compassion in everything we do at C-Care, from the care we provide to the way we treat our patients and their families. We employ only the most qualified medical staff, use the latest technology and equipment, and follow strict standards of safety and cleanliness. Our goal is to provide our patients with the best possible experience, from the moment they walk through our doors until the moment they leave our care. At C-Care, we believe that healthcare is about more than just treatment and cure. It is about caring for the whole person – mind, body and spirit. That is why our approach to healthcare is based on the philosophy of compassion, which means treating our patients and their families with kindness, understanding and respect. C-Care is a Mauritian private healthcare group that owns and operates four healthcare facilities in Mauritius, namely C-Care Darné, Wellkin, Grand-Baie and Tamarin, and two hospitals in Uganda, C-Care IHK and IMC. C-Care also owns and manages the medical laboratory C-Lab & two pharmacies of C-Pharma. The Group, formerly known as The Medical and Surgical Centre Limited, was founded in 2008 and is part of the CIEL Healthcare network, whose majority shareholder is CIEL, a Mauritian diversified investment group.

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Job Overview

Status Active
Category Administration
Location Soroti
Job Type On-site

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