Account Relationship Manager

The role holder is responsible for managing all key and critical administrative activities to ensure client operational excellence. These include regulatory on-boarding, security management, credit management and product sales and support throughout the lifecycle of client relationships. He/she works closely with Credit, Compliance, Operations, Financial Crime and the coverage teams to ensure high quality service for clients.

• Act as principal point of contact in the Relationship Managers’ absence.

• Leverage on client service interactions to identify and initiate new sales opportunities, enhancing revenue growth through relationship-driven insights.

• Establish feedback loops across clients and internal teams, identify service gaps, and implement proactive strategies to improve client satisfaction and retention.

• Assist in the development and revision of customer relationship plans and monitor execution of the client plans with the Relationship Manager.

• Monitor level of Customer service and satisfaction based on Corporate Banking Service standards.

• Participate in business development presentations where appropriate. Develop and maintain contacts with specialists in other sectors and areas of the Bank and Group.

• Update and maintain proper customer information for efficient customer service.

• Take up end to end relationship role for a few clients through an assigned portfolio that will be determined from time to time.

• Manage and coordinate the KYC process. Create the right relations with MLRO and Compliance to ensure that stumbling blocks are discussed and made commercial.

• Act as the key liaison between Clients, KYC, Product, Compliance, and Legal teams to ensure regulatory-compliant onboarding.

• Keep product knowledge up to date for products from other areas of the bank.

• Conduct full customer due diligence on customers during onboarding and on a regular basis as per the requirements of the business and compliance teams.

• Act as a liaison for risk management information purposes with customers, accountants, solicitors and other relevant people.

• Collate customer-produced financial information and coordinate input on the relevant credit systems by the corporate credit team.

• Use analysed financial and non-financial information to identify key issues prior to discussion with the Relationship Manager for new and existing business in conjunction with the corporate credit team.

• Assist with creation of Credit Applications and business committee papers.

• Support the review of facility letters and coordinate execution of documentation and drawdown of facilities.

• Provide technical input and undertake research for the Relationship Manager in connection with proposed security and liaise to arrange preparation and execution of security documentation.

• Review of refer list and other risk reports.

• Attend joint credit and relationship team meetings and contribute fully including suggestions on ways to improve governance and controls on the portfolio.

• Help to minimise Operational Risk in delivery of Corporate Banking Products and Services by adhering to the procedures and guidelines within Corporate Banking.

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

• Identify own strengths and weaknesses in skills and attributes, review self-development plans and ensure training and development are accommodated.

• Being receptive to feedback and constantly striving to develop new skills and knowledge.

• Work to enhance the capacity of the organization by getting the best out of people.

• Degree in Business, Commerce and Management Studies or a similar field.

• Preferred Experience

• Corporate Banking knowledge.

• 2–3 years’ experience in a similar environment.

• Technical Skills/Competencies

• Deciding and initiating action.

• Relating and networking.

• Adapting and responding to change.

• Presenting and communicating information.

• Ability to analyze and interpret information to ensure correctness and completeness.

• Ability to communicate verbally and in writing.

• Deadline-driven – ability to work accurately and quickly under pressure.

• Knowledge, Expertise and Experience

• Experience in client management and query resolution.

• Experience of internal stakeholder management.

• Experience in effective administration, record keeping, and schedule management.

• Acquaintance with Windows, Excel, PowerPoint, and Word.

• Sound knowledge of KYC and Compliance (including anti-money laundering) issues.

• Good relationships with third parties involved in various projects.