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Ericsson
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Mobile Financial Services Program Manager

Ericsson

Kampala Posted 23/02/2026

Category

Project Management

Hours

Full Time

Job Description

The Mobile Financial Services (MFS) Program Manager is responsible to drive large and complex MFS Professional Services engagements toward Ericsson’s customers. The candidate will also support the Customer Success Manager(CSM) and Key Account Manager (KAM) with extensive technical knowledge. The MFS Program Manager is overall responsible for strategic planning, implementation, and successful delivery of organizational programs. This role oversees program development, manages cross-functional teams, ensures alignment with organizational goals, and drives measurable outcomes. Role reports to Head of MFS Service Delivery.

Key Responsibilities & Tasks

  • You will establish the Program/Project plan baseline: define projects breakdown, projects scope, secure the vital resources (mainly Project Managers) and plan and supervise all activities.
  • Drive program execution: track projects progress, monitor and handle changes, conflicts, and critical issues!
  • Mentor the team, to interact with them and support them in their professional growth, and to identify and recognize talents!
  • Previous experience in managing complex integration projects in Global System Integration companies is a plus.
  • Experience in pan-African delivery and ideally a multi-countries program.
  • Ability to work in geographically dispersed multi-functional units.
  • PMP or Prince2 certification is Mandatory.
  • Handle Program finance: ensure financial system monitoring, cost control...
  • Develop the Project Management discipline: simplify processes, methods and tools with creative ideas.
  • Handle customer and partner engagement: manage customer relationship, build confidence and trust, ensure project progress, arranging meetings and customer events.
  • Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance, etc.).
  • Support customer escalation in line with matrix defined at function level.
  • Develop the business: participate in contract preparation and pre-sales meetings.
  • Need strong hands-on experience when it comes to projects delivery.
  • Need MFS, BSS & Cloud proficiency.
  • Good understanding of Fintech Business and IT SI Projects challenges.
  • Automation experience, DevOps, and Agile certifications are a plus.
  • Adjust ways of working to local customs with consideration to Code of Conduct and local OHS and safety regulations.
  • Ensure compliance and ethics and exhibit exemplary role-model leadership behaviors.

Requirements, Qualifications and Competences

  • Entrepreneurial & Commercial Thinking
  • Persuading & Influencing ability
  • Relating & Networking skills
  • Education: Bachelor or Master of Science in Engineering, Computer Science or equivalent
  • 10-15 years of Project Management solid experience in complex financial/banking or IT Integration systems Service Delivery with demonstrable experience of managing complex programs
  • Good at handling resource planning and competence development
  • Result oriented with customer first attitude
  • Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies
  • Can handle stressful and ambiguous situations
  • Strong delivery capabilities
  • PMP Certification or Prince2 certification will be required
  • Agile certification (Scrum Master, etc.) and DevOps experience are a plus
  • Domain experience: MFS and IT Systems Integration (APIs, Integration, etc.)
  • Financial Acumen & Analysis Skills
  • Delivering Results & Meeting Customer Expectations
  • Planning & Organizing skills
  • Leading & Supervising abilities
  • Business Understanding
  • Consultative Selling Skills
  • Customer and Market Insight
  • Negotiation, Persuading & Influencing Skills
  • Project Management Skills
  • Occupational Health & Safety (OHS)

About Ericsson

Ericsson is a major global telecommunications technology and services company headquartered in Stockholm, Sweden. It’s one of the world’s leading providers of network infrastructure, 4G/5G technology, mobile financial services platforms, and digital solutions for operators and enterprises worldwide. Ericsson operates in Uganda through a local branch office located in Kampala (Plot 24B, Akii‑Bua Road, Nakasero).

 

The Uganda office is part of Ericsson’s global network and supports across infrastructure services, technology deployment, and collaborations with local telecom operators.

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Job Overview

Status Active
Category Project Management
Location Kampala
Job Type On-site

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