Guest Services Supervisor (Pre-Opening)
Marriott International
About Marriott International
Marriott International, Inc. is an American multinational company that operates, franchises, and licenses lodging brands that include hotel, residential, and timeshare properties.[1][2] Marriott International owns over 37 hotel and timeshare brands with 9,000 locations and 1,597,380 rooms across its network (as of 2023).[3] Marriott International is headquartered in Bethesda, Maryland. The company is the successor to the hospitality division of the Marriott Corporation, founded by J. Willard Marriott (1900–1985) and his wife Alice Marriott (1907–2000).
Job Description
Marriott International is seeking a pre-opening Guest Services Supervisor
Responsibilities
Ensure staff works collaboratively as a team to deliver optimum service and meet all guest needs.
Inspect staff grooming and attire, addressing any deficiencies promptly.
Perform all opening and closing duties, including setting up supplies and tools, cleaning all equipment and areas, and securing doors.
Inspect storage areas to ensure organization, adherence to FIFO principles, and cleanliness.
Complete scheduled inventories and requisition necessary supplies.
Monitor dining rooms for seating availability, service standards, guest safety, and overall wellbeing.
Submit work orders for maintenance repairs.
Assist management in the processes of hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
Serve as a role model and act as the first point of contact for the Guarantee of Fair Treatment/Open Door Policy.
Follow all company, safety, and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to a manager.
Complete required safety training and certifications.
Maintain a clean and professional uniform and personal appearance.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests' service needs promptly.
Assist individuals with disabilities and thank all guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Support the team to reach common goals and listen to employee concerns.
Ensure adherence to quality expectations and standards.
Identify, recommend, develop, and implement new methods to increase organizational efficiency, productivity, quality, safety, and/or cost savings.
Read and visually verify information in various formats, including small print.
Visually inspect tools, equipment, or machines to identify defects.
Stand, sit, or walk for an extended period or an entire work shift.
Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors
Requirements
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None