Forex Bureau Tellers

The Teller is responsible for providing exceptional customer service while accurately processing various financial transactions. This role involves handling cash, deposits, withdrawals mobile money, money transfers remittance services, and other banking services, ensuring compliance with company policies, security and regulatory standards.

• Greet customers warmly, identify their needs, and provide accurate information and assistance.

• Address and resolve customer inquiries and concerns promptly.

• Cash count and confirm with clients with precision.

• Process deposits, withdrawals, and send and receive from remittance platforms.

• Verify the authenticity of transactions and ensure accurate receiver’s/sender’s details and KYC compliance.

• Assist customers with account-related services, including deposits, withdrawals, Forex exchange services, and remittance.

• Handle Mobile Money services and transactions.

• Adhere to all security and regulatory procedures to safeguard customer accounts and financial data.

• Monitor for suspicious activity and report any discrepancies or potential fraud.

• Maintain accurate records of transactions and balance cash drawers at the beginning and end of each shift.

• Prepare daily reports and ensure proper documentation.

• Identify opportunities to cross-sell and refer customers to other bank services and products.

• Promote bureau’s promotions and special offers.

• Work closely with other team members and departments to ensure smooth branch operations.

• Participate in training and development programs as required.

• Bachelor’s degree in a business-related course

• Prior experience not mandatory

• 25 years and below

• Strong numerical accuracy and attention to detail

• Excellent communication and interpersonal skills

• Ability to handle cash and financial transactions with integrity

• Proficiency in basic computer applications and banking software

• Professional appearance and demeanor

• Strong problem-solving skills and the ability to work under pressure

• Commitment to providing exceptional customer service

• Typically works in a branch office setting

• May require standing for extended periods while handling cash and transactions

• Regular working hours