Custody Analyst

The Custody Analyst ensures accurate and timely processing of securities transactions and investment instructions. The role maintains safekeeping and reconciliation of client assets across physical and electronic custody platforms, monitors settlement activities to ensure compliance with market deadlines, and minimizes operational risk. The analyst liaises with custodians, depositories, fund managers, and internal teams to resolve discrepancies and support client servicing. The role upholds regulatory and internal control standards and contributes to continuous improvement of custody processes, systems, and client experience.

• Receive and execute client and fund manager instructions via email/SWIFT, including call-backs and signature verification.

• Process withdrawals, benefit payments, and fixed income investments in both primary and secondary markets.

• Maintain accurate safekeeping records for physical and electronic assets.

• Process corporate actions (e.g., dividends, interest, rights issues).

• Report and track failed trades in a timely manner.

• Ensure timely billing and revenue recoupment.

• Generate accurate client statements, transaction reports, and asset summaries.

• Adhere to SLAs for client instructions, queries, and service requests.

• Monitor and report service provider performance (e.g., sub-custodians).

• Support onboarding of new clients and assets into custody systems.

• Resolve client queries within 24 hours or as per SLA, following up until closure.

• Provide market information and prepare reports for Trustee meetings

• Submit regulatory information accurately and within required timelines.

• Perform daily cash and securities reconciliations with depositories and sub-custodian

• Investigate and clear reconciliation breaks within defined timelines

• Maintain secure and auditable records of all client communications and actions

• Ensure full compliance with regulatory requirements and internal policies.

• Prepare and dispatch regulatory returns to CMA and URBRA accurately and on time.

• Minimize operational losses by adhering to approved procedures.

• Apply maker-checker controls across custody workflows.

• Identify and escalate risk events and incidents relevant to the role.

• University degree in a business-related field from a recognized institution.

• CMA Securities Certification: CISI certification is an added advantage.

• Minimum 3 years of relevant experience in custody operations and service.

• Exposure to regional and domestic settlement operations and SWIFT messaging.

• Knowledge of settlement markets, corporate actions, fund management, and reference data.

• Strong problem-solving and analytical skills.

• Excellent client engagement and interpersonal abilities.

• Effective communication skills (oral and written).

• Proficiency in MS Office (Word, Excel, Access, PowerPoint).

• Familiarity with Bancs system is an added advantage.

• High attention to detail and customer service orientation.

• Ability to navigate regulatory frameworks and deliver under pressure.

• Higher Diplomas: Business, Commerce and Management Studies (Required)