Clerk
UNHCR
About UNHCR
UNHCR, the UN Refugee Agency, is a global organization dedicated to saving lives, protecting rights and building a better future for people forced to flee their homes because of conflict and persecution.
We lead international action to protect refugees, forcibly displaced communities and stateless people.
Our vision is a world where every person forced to flee can build a better future.
Formally known as the Office of the High Commissioner for Refugees, UNHCR was established by the General Assembly of the United Nations in 1950 in the aftermath of the Second World War to help the millions of people who had lost their homes.
Today, UNHCR works in 136 countries. We provide life-saving assistance, including shelter, food, water and medical care for people forced to flee conflict and persecution, many of whom have nobody left to turn to. We defend their right to reach safety and help them find a place to call home so they can rebuild their lives. Long term, we work with countries to improve and monitor refugee and asylum laws and policies, ensuring human rights are upheld.
In everything we do UNHCR considers refugees and those forced to flee as partners, putting those most affected at the centre of planning and decision-making.
Job Description
The Clerk provides clerical and administrative assistance to the immediate supervisor and/or the Office as a whole. The incumbent is normally supervised by an Officer or Associate. S/he receives regular guidance and instructions from the supervisor on procedural aspects of the work. As per specific instructions, the incumbent may require liaising with other internal or external entities, to ensure effective delivery of services and achievement of objectives.
Job Requisition ID: JR2664154
Location: Kampala, Uganda
Hardship Level: B
Family Type: Family
Grade: GS3
Staff Member / Affiliate Type: General Service
Reason: Regular > Regular Assignment
Target Start Date: 2026-02-06
Deadline for Applications: February 19, 2026
Responsibilities
Provide general clerical support to the work unit and, if required, visiting staff members.
Maintain the records in the work unit, create files for correspondence, reports, including confidential files.
Manage conference room booking and ensure that the facilities are well arranged and prepared with adequate supply to cover number of intended guests.
Maintain a proper record and inventory of stationary items in the work unit and ensure a well-stocked office.
Sort and prioritize incoming correspondence, reports, etc. and direct to other responsible staff members where necessary.
Arrange and forward records for archiving and maintain records of files sent for archiving.
Maintain calendar of appointments and schedules of meetings and travel for the supervisor, perform such clerical tasks as the completion of travel authorization requests, stationery request forms, etc.
May be required to prepare drivers’ work schedule and maintain shift system.
May be required to organize and maintain mail delivery (Pouch) and tracking system between offices.
Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
Perform other related duties as required.
Support driver management, including preparation and monitoring of duty rosters.
Ensure compliance and accountability of drivers while on duty.
Coordinate vehicle booking and transport facilitation through appropriate systems.
Prepare monthly operational reports including fuel consumption, road toll usage, and vehicle maintenance summaries.
Monitor and process billing for private use of UNHCR vehicles.
Conduct regular diagnostic checks on all vehicles and provide recommendations to ensure timely and quality maintenance and repair.
Monitor physical security of all vehicles and support implementation and documentation of incident reporting procedures.
Provide courteous and efficient responses to customer inquiries and general administrative requests.
Ensure proper storage, organization, and accessibility of administrative records, including vehicle, protocol, travel, and general administrative documents.
Manage the Administration Unit’s stores and stationery supplies to ensure proper inventory control and timely replenishment.
Serve as the backup Protocol Focal Point, supporting processing of visas, work permits, and other protocol-related documentation.
Provide backup support for travel management, including processing travel requests for staff.
Manage incoming and outgoing pouches to designated internal and external recipients.
Oversee generator operations, ensuring adequate fuel levels and scheduling regular servicing and maintenance.
Requirements
G3 - 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher.
IT-Computer Literacy
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. Expected Overall ability is at least B2 level.
Nature of Position: The G3 Clerk position is established within the Administration Unit of the Country Office (CO) in Kampala to strengthen administrative and operational support. Under the direct supervision of the Management Support Associate, the incumbent will work closely with the administration team to ensure efficient, timely, and well-coordinated support services. The role requires a high degree of organization, accuracy, and customer service, as well as consistent adherence to UNHCR procedures and standards.
Accountability
Client & results orientation
Commitment to continuous learning
Communication
Organizational awareness
Planning & organizing
Teamwork & collaboration
How to Apply
Click the apply button.
Shortlisted candidates may be required to sit for a written test and/or oral interview.
UNHCR does not charge a fee at any stage of its recruitment process.
Recruitment as a UNHCR staff member is subject to proof of vaccination against COVID-19.
Applications are only accepted via the online recruitment platform.
Note: This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.