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Business Analyst

Statewide Insurance Company (SWICO)

Job Type
Full Time
Category
Business
Monthly Salary
Not Specified
Deadline
31st October 2025
Location
Kampala

About Statewide Insurance Company (SWICO)

WICO is a leading company committed to advancing technological solutions that cater to the evolving needs of its customers. With a strong reputation for innovation and reliability, SWICO has gained recognition for its exceptional services in providing sustainable and efficient solutions across various industries. The company values its employees and fosters a work culture that emphasizes collaboration, creativity, and professional growth, offering a range of job opportunities and flexible work arrangements to ensure work-life balance.

Since its inception, SWICO has evolved into a dynamic player in the market, continuously adapting to the changing landscape of the industry. The company's business model is centered around technological advancements, with a focus on delivering cutting-edge solutions that meet global standards. SWICO operates on a global scale, with an expanding reach, providing value to clients across continents. The company prides itself on its core values of integrity, customer-centricity, and sustainability, which guide its operations and interactions. SWICO is deeply committed to corporate social responsibility, contributing to various initiatives aimed at improving communities and promoting environmental sustainability.

Job Description

SWICO is seeking a highly motivated and skilled Business Analyst to join our Information Technology team. This role is key in aligning business goals with technological solutions by analyzing business processes and ensuring IT systems support the company’s strategic objectives in a secure, scalable, and efficient manner.

Responsibilities

  • Analyze and document business processes, workflows, and requirements across core insurance operations including underwriting, claims, and policy administration

  • Collect, validate, and manage business and functional requirements from various stakeholders

  • Translate business needs into clear and actionable technical specifications for development and testing teams

  • Collaborate with cross-functional departments including IT, finance, compliance, operations, and actuarial teams to align on project goals and implementation

  • Support system implementations, data migrations, integrations, and digital transformation initiatives

  • Develop Business Requirements Documents (BRDs), functional specifications, use cases, and process flow diagrams

  • Facilitate User Acceptance Testing (UAT), training sessions, and provide post-implementation user support

  • Ensure compliance with regulatory and industry standards such as IFRS 17 and insurance regulatory authority guidelines

  • Monitor and report on project progress, identify issues, and support resolution processes

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field

  • 3–5 years of experience in a Business Analyst, Systems Analyst, or similar role

  • Hands-on experience with system implementations, data integrations, and user support

  • Proficiency in working with databases (e.g., SQL, Oracle, MySQL) and a solid understanding of SDLC methodologies

  • Experience with ERP, CRM, or other enterprise business applications is an added advantage

  • Relevant professional certifications (e.g., CBAP, ITIL, Microsoft, Oracle) are a strong asset

  • Strong analytical and critical thinking abilities

  • Excellent verbal and written communication skills

  • Ability to interpret and translate business requirements into technical deliverables

  • Familiarity with process modelling and system design tools

  • High attention to detail and understanding of IT security standards

  • Collaborative mindset with strong organizational and time management skills

  •  

  • Key Performance Indicators (KPIs)

  • Timely and successful delivery of IT solutions

  • High stakeholder and user satisfaction

  • Reduced system downtime and improved performance

  • Adherence to IT security and regulatory compliance

  • Quality and clarity of documentation and user training

How to Apply

To apply for this position, please send your CV and a cover letter to the following email address:

Email Address: recruitment@swico.co.ug

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